Privacy Policy

Thank you for visiting Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used on the website. protects your privacy in accordance with data protection legislation and ensures that any personal data shared with us or the personal data we get from other organisations will be kept safe and not used for any purposes that you have not agreed to.


Where and How We Collect Your Personal Information

We collect your information in the following ways:

  • Information you provide when you make an enquiry via email or telephone
  • When you make a purchase through our website or over the telephone
  • Information obtained from during or after a service is provided, such as feedback in person or writing
  • When you use our website, we use Google Analytics to collect information such as the browser and device your using, the pages you visit on our website and your location (more information available under ‘Data Analysis’)
  • For users that register on our website, we also store the personal information they provide in their user profile


This information may include but is not limited to:

  • Your first and last name
  • Your email address
  • Your postal and/or billing address
  • Payment information
  • Records of verbal or email conversations
  • Details of previous orders
  • Any other information you choose to share or as required


How We Use Your Information and Why

When you order any of our products, we need to be able to use your details to fulfil our contract with you and for other legitimate business interests, outlined below.

  • Sending you correspondence, such as responding to enquiries
  • Completing your transactions
  • Sending out your order via the Post Office
  • Sending out email marketing communications, where you have opted-in to hear from us
  • To manage our everyday business needs
  • To send you customer service emails, such as order confirmations 
  • To send you promotional emails, if you have signed up to hear from us and receive our newsletter, such as to hear about special offers, new products, or anything else we think that you may be interested in
  • For our marketing or PR purposes, provided you have given your consent to promote Blooms in a Box and inform followers/potential clients of our activities and what can be expected from us (for example, if you have posted or provided a photo, we may use this on our website or share on social media)
  • In accordance with our legal obligations


Who We Share Your Data With

We will only ever share your information with third parties in the ways that are described in this Privacy Policy.

  • Employees
  • Delivery services such as Royal Mail
  • Any sub-contractors (such as our social media management, marketing, IT and technology service providers)
  • For financial accounting and taxation purposes with our auditors, regulators or other government bodies such as HMRC
  • Any successor to all or part of our business
  • We may use third-party Service Providers to monitor and analyse the use of our Service.



Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information about how the website is used. We use Google analytics cookies to collect information about how visitors use our site. We use the information to compile reports which help us to improve our website

These cookies collect information in an anonymous form; we are not in any way able to identify individual users from these cookies. If you do not wish to allow this use of cookies, you can change the settings on your browser to disable them.

When you log in, we will also set up several cookies to save your login information. Login cookies last for two days. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

More information about cookies can be found at


Marketing Communications will not send you any marketing e-mails or pass your information on to third parties unless you give us your explicit consent. We hate spam as much as you do.


Our Commitment to Security

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorised access, maintain data security, and correctly use the information we collect online in accordance with the Data protection Act 1998.


Customer Service

If you have any concerns about any aspect of your interaction with we will be happy to help you.